Privacy Policy

By accessing, opening, and/or using this site, you hereby agree to the Privacy Policy for this website set forth on this page.

Online Booking Terms & Conditions

If you book your stay(s) online through this website or through instant messaging (WhatsApp), you are bound by the following terms & conditions.

Privacy Policy

Your privacy is top priority for us and, at Sapphire Sky Hotel (Hilsco Artha Mas PT), we are committed to safeguarding your privacy. This policy sets out how we will collect, use, disclose and protect your personal information when you use this website (www.sapphireskyhotel.com) or our services.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Sapphire Sky Hotel. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, mailing address phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Log Files

Sapphire Sky Hotel may at any time utilize log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Sapphire Sky Hotel uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Third Party Privacy Policies

Sapphire Sky Hotel's Privacy Policy does not apply to links to external third-party websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party websites for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

If you choose to book from our site, we use external online booking engine provided by our partner, STAAH Limited. For mor information on how STAAH uses your data, please visit their Privacy Policy and Cookies Policy.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Contacting Us

If you have further question about this privacy policy, please email it.project [at] sapphireskyhotel.com

Changes to this Policy

We may modify this policy without notifying you, so we encourage you to check this policy from time to time. We may change this policy by uploading a revised policy onto our website. Unless stated otherwise, the change will apply from the date that we upload the revised policy

This policy was last updated on October 01, 2021

 
Online Reservation Terms & Conditions

By using the online booking facility on this website or through STAAH system, you hereby agree to the Notice, Terms and Conditions set forth below:

 

Full payment will be charged after the payment details are confirmed by DOKU (Nusa Satu Inti Artha PT) as the Internet Payment Gateway (IPG) service provider, except when the booking is made under Pay at Hotel terms.

 

This reservation is non-refundable and can neither be cancelled nor modified.

  1. Rates are based on Indonesian Rupiah (IDR) and include applicable taxes and service charges (21%)

  2. In case of cancellation or no-show, the amount paid to the Hotel cannot be refunded.

  3. Check-in time is from 14:00 local time and check out time is until 12:00 local time.

  4. Children above 6 years old are charged with rates for Adult.

  5. Exchange rates provided (if applicable) are for reference only. All payments will be charged using IDR based on the IPGs exchange rates on that day.

  6. Room rates are subject to change without prior notice.

  7. Hotel reserves the right to cancel or modify reservations made in case of suspicions of fraudulent, criminal, or inappropriate actions or under other circumstances in which those reservations are made illegitimately or due to errors or mistakes.

  8. Hotel may amend these terms and conditions at any time without prior notice.

 

STAAH Service Terms & Conditions, Privacy Policy and Cookies Policy applies for booking made through STAAH system. If you pay using bank transfer or credit card, DOKU Privacy Policy applies to the collection of your personal information. Please be informed that we (Sapphire Sky Hotel / Hilsco Artha Mas PT) do neither collect nor receive payment details / card information from DOKU and/or STAAH. Your payment information is stored by DOKU for the purposes of processing your payment, and we only receive information from DOKU and/or STAAH regarding:

  1. Booking information, i.e. Booking ID / reference, dates of stay, room type(s), package type(s), room rate information, total purchase amount, your approximate IP-based location, device and browser type, transaction audit log / user behavior, etc.

  2. Guest name(s) and contact information

  3. Payment method (bank transfer / credit card) but not your card details

For help or more information, please contact us via e-mail at reservation@sapphireskyhotel.com or by sending a message via WhatsApp at +62-81-119-32-979